Took a loan from SBI? Great relief for you – Now you can restructure it! Check banking policy, eligibility, portal login link and other details

In line with RBI guidelines and in an effort to relieve its retail borrowers from the negative impact of COVID-19, India’s largest lender State Bank of India (SBI) has developed a restructuring policy. SBI announced on Monday the launch of an online portal for a smooth and hassle-free implementation of the restructuring policy. Under this policy, borrowers have the option of requesting a moratorium from 1 to 24 months and an extension of the loan term. Retail borrowers can instantly verify their eligibility for loan refits by providing income details.

Are you eligible?

– Customers can check their loan restructuring eligibility through this portal sitting at their home / office or anywhere as per their convenience and comfort.

– Within the framework of this resolution framework supervised by the RBI, are eligible those borrowers whose loan accounts have been classified as standard and not in default for a period equal to or greater than 30 days as of March 1, 2020, and their income is impacted by COVID-19.

– Approval of borrowers’ loan restructuring request under this scheme – which will be governed by RBI guidelines – would be forwarded to them through the SBI / CPC branch

Step by step guide

– The portal is available on or

– Individual SBI customers when logging in to the portal will be asked to enter their account number.

– After completing the OTP validation and entering some necessary information, the customer will know their eligibility and receive a reference number.

– This reference number will be valid for 30 days and during which customers can visit a branch to complete the required formalities.

– The restructuring process will be completed after verification of documents and execution of simple documents in branch / CPC.

On this occasion, CS Setty, Managing Director (Retail & Digital Banking), SBI expressed the hope that with the launch of this portal, clients will find it operationally practical to verify their eligibility before going to a branch.

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